Payment methods
We accept payments using the following methods:
- Credit and debit cards: Visa, MasterCard, AMEX (American Express) and Discover, directly in checkout via Stripe;
- PayPal and PayPal Express Checkout: using funds on the account or via credit/debit cards;
- Apple Pay: directly in the shopping cart;
- Google Pay: directly in the shopping cart;
- Sofort Banking
- iDEAL
- Giropay
- Bancontact
- KBC/CBC
- eps-Überweisung
- Crypto via Coinbase
Our checkout is encrypted and your payment data is safe. You can check it by looking at the website address in your browser. It will have a lock icon next to it.
Shipping terms
We dispatch orders after processing time shown in every product's description using these options:
Registered/Standard mail
| Region | Estimated delivery (without processing time) |
| The US | 2-4 weeks |
| Canada | 3-10 weeks (ongoing delays due to COVID) |
| European Union, United Kingdom | 5-14 business days |
| Australia | 4-10 weeks (ongoing delays due to COVID) |
| New Zealand, Singapore | 2-7 weeks |
| Everywhere else | 5-30 business days |
Expedited with UPS, DPD (depending on location)
| Region | Estimated delivery (without processing time) |
| The US and Canada | about 3 business days |
| Europe and Israel | 2-5 business days |
| Everywhere else | 3-10 business days |
The current status of your order can be checked here. You will receive an email with a package/tracking number shortly before shipping. Use your domestic mail service to track your package or this website. Standard mail packages are certified and require a signature on delivery. They are not trackable in the US, Canada, and Australia. Packages can be held at customs for a few days. Customs fees and import taxes may apply in your jurisdiction and must be paid by you. We cannot anticipate if and in what amount such fees/taxes will be applied.
When choosing UPS/DPD shipping method, please provide us with your phone number. UPS/DPD parcels can be tracked on the carrier's website.
Shipping fees are calculated at checkout, based on the total price and your location.
Important info for customers from Albania, Bahrain, Bosnia & Herzegovina, Chile, Indonesia, Kuwait, Macao, Malaysia, Mexico, Montenegro, North Macedonia, Philippines, Qatar, Saudi Arabia, Serbia, South Africa, Turkey and United Arab Emirates: we currently cannot deliver directly to your countries, but we can ship to one of the package forwarding services, who will safely redirect your purchase to your country. Our customers very often use Aramex, Forward2Me, or ReShip.
How it works?
- Get your Aramex/Forward2Me/ReShip account ready and check all the terms and costs related to their services;
- Place your order as usual, choosing your final destination country, address, and shipping method;
- Reply to order confirmation email with the shipping address of the warehouse, including your customer number, as provided by the forwarder;
- Once the package arrives to the warehouse, follow the instructions from the forwarder. Size of our package: flat envelope in A4 format, weight: 120 grams (for one product inside).
Returns & complaints
You have 14 days from the delivery date to return unused (than can be resold with 100% value) items made for Apple devices, at your expense. We don't accept returns for other items as they are customized to fit your device. We don't offer return labels. When returned items are delivered to our headquarters, and after checking their condition, we will issue a full refund within 14 business days. The complete return policy can be found here. Please return items to: Keyshorts, Gdanska 141/125, Lodz 90536, Poland. You don't have to fill any return form.
You have free of charge, 2-year legal guarantee in the EU and Switzerland, but we extend this to other countries as well. In the case when delivered items are damaged or inconsistent with the order, contact us and provide photos for evidence. If your complaint is justifiable, we will exchange items at our cost. If the exchange is not possible, we will offer a price reduction or a full refund. We won't accept complaints regarding minor color differences between product images on the store and the actual items; sizes and placement of artwork (remember that devices are sometimes very different from the one shown in product photos, and we must accommodate that); minor scratches on the surface visible only in a certain condition. We also won't be responsible and won't accept any claims regarding damages to your device made by item removal done in another way than recommended by us. Remember that our products contain adhesives that make a chemical bond with the surface of your devices. You're installing and using our products at your own risk.
