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Terms of Use

Who we are?

 

 

This store is run by Keyshorts Sebastian Kończak company with headquarters at Strzegomska 202/412, 54432 Wroclaw, Poland, UE. Our tax ID: PL8942690598, our register number: 932892563, our email: hi@keyshorts.com.

What we sell?

We sell vinyl stickers for consumer electronics.

How the Store can be accessed?

You need a computer or mobile device with internet connection and web browser (Chrome, Safari, Firefox, Opera, IE, Edge). Javascript must be enabled.

Ordering

We use Shopify Inc. to run our shop. They provide us with the e-commerce platform that allows us to sell our products. Orders can be placed using shopping cart feature. We send order confirmation to provided email address after each order. This confirmation serves also as a receipt.

Prices and currencies

All prices include 23% VAT tax and are listed in USD. The final price to pay is showed in step #2 of the checkout. There’s no additional charges. Customs fees and import taxes may apply. You are responsible for paying these fees and taxes. For accurate information please contact your local customs office.

Payment

We accept payments with credit/debit cards, PayPal and bitcoin (through Coinbase). Shopify e-commerce platform provide us with fraud detection checks when payment is made with credit card. We will charge the card within 5 days since ordering. 

Shipping

We dispatch items after a certain time needed for production (processing time). This time is shown on every product page. Please remember that all items are made to order, we don’t have any items in stock. Sometimes (especially during Christmas or Black Friday season) we may need extra time. We will contact you about that. If extended dispatch time is unacceptable to you, we will cancel your order and make a refund.

Shipping cost is paid by you. Shipping costs and options are shown in the checkout.

Items are shipped to the provided address. Please double check it’s correct and up-to-date. We won't ship package to hotel or any other place of short, temporary residence. We require full recipient name, including first and second name, and company name (if applicable). If you chose UPS/TNT/DPD parcel, we also need your full phone number.

We won't reship package that was returned to us with label: "unable to forward”, “insufficient address”, “unclaimed” on our cost. We will charge you the amount you paid for shipping cost in the first place to reship the package. If you don’t want reshipping, we will refund you the price of items and cancel your order.

Items are shipped from Wroclaw, Poland, EU, using polish postal service and your national postal service, or courier services like UPS, TNT and DPD. Current delivery times can be found here.

We ship to all European, North American, and most other countries in the world. We don’t ship to Poland using the Store. Polish customers can order our items only on Keyshorts.pl online store.

If your package is late and we both agree that it’s most likely lost, we will reship at our cost or issue a full refund. Please check your inbox for postal notices. Post office will make two delivery attempts (couriers will make three). If not claimed, package will return to us.

You can cancel or change your order before we fulfil it. Contact us asap. This way we won’t ship package you don’t need, or won’t ship wrong items.

Returns

You can return unused (can be resold) item within 14 business days since delivery for no reason, to our headquarters, at your expense. Please download this model withdrawal form, fill it, and email it to us. When we’ll receive such return, we will issue a full refund within 48 hours. Returns are not possible for items made for devices other than Apple, because they are individually manufactured and customized for you. Refunded amount will include price for items + the cheapest shipping option to your country.

Guarantee and complaints

You have free of charge, 2-year legal guarantee if you are an EU citizen. In case when delivered items are damaged or inconsistent with the order, contact us and provide photos for evidence. If your complaint is justifiable, we will exchange items at our cost. If exchange is not possible, we will offer a price reduction or full refund.

We won't accept complaints regarding: minimal color differences between product images on the store and the actual items; sizes and placement of artwork (remember that devices are sometimes very different from the one shown in product photos, and we must accommodate that); minor scratches on surface visible only in certain condition.

We also won't be responsible and won't accept any claims regarding damages to your device made by item removal done in other way than recommended by us in FAQs. Remember, that our products contain adhesives that make chemical bond with surface of your devices. You're installing and using our products at your own risk.

Privacy and copyright

By ordering items you agree that we will collect and process your personal information. Providing this data is voluntary. We are the administrator of this data. It is protected in accordance with polish and EU law. You have the right to review this data, to correct it, and also to request its deletion. More info about privacy policy and cookies can be found here.

We hold copyright and property right to the items on the store. Please don't use them for wrong reasons. If you want to use something, contact us first. Names of apps and device manufacturers are registered names or trademarks of third parties. They are used solely to identify items on this store and their use. Our items are not endorsed or sponsored by any of these parties and we're not in any way affiliated with them.

Effective date: October 1st, 2014