Can I speed up the processing and/or delivery?
Usually, the only way to speed up the delivery, is to get expedited courier shipping, which is extra paid. Also, it's worth to double-check if all details regarding your laptop model were provided, because if we don't have much details, such project is waiting for additional verification. Finally, please make sure you provided a correct shipping address and phone number (if there was courier shipping selected) and don't hesitate to contact us
if you notice that something is not clear. The main reason of late-delivery is the mistake in the shipping address.
Can I change my delivery address?
As long as the order is not shipped yet, we can change the shipping address. Please provide a new one via contact form
and we'll take care of the updates for you :)
Can I change details of my order (colors/size/etc)?
Sure :) Please provide more details in the contact form
. It's best to make changes within no later than 24 hours since the order is placed. Otherwise we risk that your product is already prepared and we have to make it once again.
How long does it take to deliver my order?
That depends on the shipping method and your region. More details here
I was on holidays and missed my order. Anna, please help me
It's Anna here, no worries at all! :) Just drop me a line
that something like this happened, and if you plan further travels then let me know when you'll be back. I will check the status of your package and arrange a free reshipping. Also, if you changed your shipping address, please let me know about that so I'll make a new shipping label.
My order is not as expected
Each case is individual and we're always interested in improving your experience so as the product itself. If you followed our recommendations and the product is not exactly what you expected, we're the first who need to know about that. Please contact us directly
, send photos and description of the problem. We'll do our best to help.