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Faq

Questions about products

Who's standing behind Keyshorts?
Anna and Sebastian from Łódź (pronounced wooch), Poland. Decals, stickers and vinyl skins are our passion. Sebastian handles production and shipping, while Anna takes care of designs, photography and customer service. You can read more about us and what's our mission on the About page.

Why should I purchase skins and decals from you?
Because we use only highest-quality Avery and 3M Controltac vinyl. We design our products to have an easy application and residue-free removal. We design our products to fit perfectly your device, no matter if you bought your MacBook or any other laptop in the US, Iceland or Thailand.

Besides, we're real people who are passionate about their business. We care about your story, your needs, and how we can help.

Where can I find my MacBook/iPhone/iPad model?
You can find your MacBook model using this guide. For iPhones and iPads (and other devices in general) - use this guide.

Most keyboard decals I can find online wear out after a week or two. Are yours similar?
Absolutely not. That's unique about our keyboard decals and stickers. We print decals on extra durable Avery vinyl with strong (yet removable) adhesive. Decals are eco-printed, which means we don't use a traditional solvent (worse quality and toxicity, not a great idea for contact with fingers).
What's even better, we protect the artwork with laminate, so fingers don't have direct contact with ink - therefore it's impossible for artwork to be damaged, even if you use water or detergent. From tests, we know that our decals look practically brand new after a year or two after application.

Will your decals fit my keyboard?
All our products are designed for specific laptop/device model, so they will fit 100%. One exception is Windows Universal version of our bilingual and shortcuts stickers. This version is designed to match as many different keyboards as possible, but it won't be a perfect fit.

Will your decals work with a backlit keyboard?
On decorative keyboard decals, the backlight will be visible in about 50% if you get a design with white font color. If the font color is darker, then the backlight will most likely not be visible. The letters are printed - there's no option to cut them for better legibility - but if the design you like has a dark font, we can change it without any extra fee (just make sure to leave us a note "white font please" at the checkout).

You can see a live photo of my keyboard with white font color, I believe that will help with decision :)

What vinyls are you using?
We use premium Avery vinyl with removable adhesive for keyboard decals, and 3M Controltac for skins. We use satin matte finish for 3M, and glossy/matte finishes on Avery vinyl to protect the artwork. 3M Controltac is a premium class vinyl with force-activated adhesive featuring air channels, which greatly improves application, positioning, and prevents air bubbles.

Can I order a decal/skin customized for me?
Most our products have built-in customization to some degree. If you need something special, we're open to your ideas. Contact us here, on Facebook, Pinterest, Instagram, Twitter. All channels are open :-)

Will your skin fit my device?
Yes, because we design each skin for specific - chosen by you - device.

I bought a laptop in a foreign country and want to switch keyboard language to X. Do you have a product for that?
Yes, our customers most often choose Simple Black MacBook keyboard stickers or Laptop stickers for other brands for such situation. Then, they choose the desired keyboard layout they want, and that's it!

If you have a white keyboard, you can do a similar thing with our Ivory White stickers for MacBook and other laptops.

You ask for my laptop photos. Why?
We ask for them because it's the only convenient way to check your current language layout, enter key shape, and laptop model. We could ask you about all those things, but you can just send a photo and we'll take care of everything.

Please also check this tutorial on how to make laptop photos that are the most useful for us. Thanks! :-)

Will trackpad/touchpad decal affect the functionality of touchpad?
No, decal doesn't disturb touchpad functionality, however at first use, it might feel a little bit "soft".

Is this keyboard decal/sticker have a matte or glossy finish?
Keyboard decals can be either matte or glossy finished. Bilingual stickers and shortcuts stickers are sold with matte finish only.

Is this skin matte or glossy finished?
The surface has a satin matte finish. It's very elegant.

Questions about application/installation

How to apply decals to my keyboard and do you use transfer tape?
Go to this page for video tutorials. No, we don't use transfer tape, because it's messy and doesn't work consistently. We use one-by-one method only. Our customers decided it's the most reliable and time-effective method to get decals on one's keyboard. You can read more on the reasons on our blog post about applying stickers like a pro.

How to remove decals from a keyboard?
Turn off your computer. Lever the corner of the sticker with your fingernail (don't do it with a sharp tool - you'll scratch the keyboard surface) and unstick it. Do it with other keys. If you have some adhesive residue (rare), wipe/rub it with a paper towel or toilet paper. Rub it in one direction, until it's removed. It will roll itself off of the key. The adhesive used on our decals is easily removable up to one year after application, later removal can be a little bit harder or could leave more residue.

How to apply the skin to laptop/phone/tablet?
Go to this page for details and videos.

Is it easy to apply your skins?
Extremely. We use 3M Controltac: high-end automotive cast vinyl with force-activated, channeled adhesive, which means two things: a) skin won’t stick to the surface unless you press on it, which in turn helps you to position the skin, and b) no air bubbles.

How to remove the skin?
Peel off one corner and start pulling the skin at a sharp angle. Be gentle and take your time. If you have trouble removing the skin, heat it up with home hairdryer. If you have some residue left, rub it with a finger until it's gone.

Will there be any residues after removal?
No, our skins leave no permanent residues. In rare cases, or if the skin was applied for more than 6 months, there can be some residue left. Also, if you try to remove it quickly, it can leave some residue. You can remove it by rubbing it with fingers. If you have difficulty removing the skin, gently heat it up with hairdryer.

Can I reapply the skin after removal?
No. The skin stretches itself during removal, so it doesn’t have proper size afterward.

Questions about payment and shipping

How can I pay for my order?
You can pay with credit/debit card (Visa, MasterCard), PayPal, Apple Pay, and bitcoin (via CoinBase).

What shipping options do you offer?
Standard shipping - using national postal services. This is an economy option with no tracking service in the US, Canada, Australia and sometimes the UK. Delivery is 1-4 weeks depending on your location. Signature on delivery is required. Details can be found on this page.

Expedited shipping - using UPS/TNT/DPD. This is very reliable, fully trackable, 3-5 business days delivery worldwide option. A phone number is required, as courier might need to contact you to schedule delivery. We recommend this option for large and/or business orders.
Did you ship my package?
You can check the current status of your order here.

Where's my package now?
If you chose standard shipping and you're living in the US, Canada, Australia or UK, please contact your local post office in person (calling can be sometimes fruitless) and provide them with package number found in the shipping confirmation email (starts with RR). Often package waits at local sorting facility or depot to be collected. Also, check your mailbox for notices. Please remember that when the package leaves Poland, we don't "see" anything more than you on your national postal service tracking website.

If you chose standard shipping and don't live in the countries mentioned above, please visit this website and provide package number to track it.

If you chose expedited shipping, you can track your package on UPS, TNT, or DPD website (carrier depends on destination country). You will also receive emails from Keyshorts about its current status - such as "out for delivery".

I can't track my package. Is there something wrong?
If you chose standard shipping and you're living in the US, Canada, Australia or UK, it is normal that tracking service stops at "Package sent from Poland". Postal services from those countries refuse to scan packages from Poland, hence no tracking. In the US, USPS tracking service can also inform you that the package cannot be found. It's just USPS's error and not a signal that the package is lost or missing.

If you have trouble tracking expedited package, please contact us with your order number.

Questions about returns and complaints

I want to return a product. How to do this?
Let us know about that up to 14 days since delivery. You can return products for Apple devices only, as the other products are made exactly for the customer's device (can't be sold again). Send items back to us within 14 days since informing us about the return, and once we receive your package, the refund will be issued within 10 business days. We don't offer return labels. More details on returns can be found here.

I want to cancel my order. Can I do this?
If you request a cancellation within 24 hours since ordering, we will cancel your order and issue a full refund. Due to the nature of our products (the fact they must be produced to order, exactly for you), if you request a cancellation later, we will refund you minus our design/production fee (50% of product price). If in doubt, please contact us for proper product/size advice. We can always change what was ordered after purchasing, so there is no need to cancel an order for that reason.
Product arrived in damaged/bad condition, what can I do?
If you notice that product is damaged or otherwise is not the thing you ordered, contact us and send a photo showing what's wrong. When we'll accept that the item is damaged/wrong, we will ship the correct item for you again, on our cost. You don't need to return anything.

The product doesn't fit my device, what now?
If this happened to you, we're really sorry. We had a bad day or our brains collapsed for a moment. Send us a photo of decals partially applied to a device. If they don't fit on a photo, we will resend you the proper item on our cost. You don't need to return anything.

Product seems lost in the mail, what now?
If it's more than 4 weeks from shipment and you still don't have your order, contact us. We will investigate the case and if the package is in fact missed or stuck in one place for a long time, we will either resend the item on our cost, or we'll refund you minus the shipping cost.